General Rules
- First of all you must remind that the plugin and the forum are results of voluntary work, so be kind and patient. Of course, donations are welcome. Especially if you are earning money using the plugin.
- Before adding new topic please read all the available documentation (guide, faq, news: available here) and search in the previous topics. Read below for more details.
- I'm not english mothertongue, but we have to use this beautiful language. So, sorry for my bad english and be patient if I don't understand well...
- Then, good sense rules.
Resources to consult
- Read the documentation on EasyMail site:
- Check the WordPress Support Forum.
If EasyMail does not work on your blog
- Check if the rest of the blog is working properly: frontend, backend, other plugins...
- Does the error occur when you've updated your blog or EasyMail or when you installed or updated some other plugins?
- If you've just updated EasyMail remember to de-activate and activate it again.
- Check the file permissions of EasyMail: 755 should be more than enough.
- Check the folder of EasyMail: it must be [your-blog-url]/wp-content/plugins/alo-easymail
- Look at the PHP and server error logs.
- If the site is still set to test you can set up WP_DEBUG to true to show errors and warnings.
- Maybe there is some conflict with other plugins: try to disable them all and see if it EasMail still does not work.
- Check your blog theme: a customised theme might be causing errors; you can try to activate the standard WP theme to see if the cause is the theme.
Ask for help in the forum
If you have followed all the above then you might open a new topic in the forum for help.
Be specific and do not just write "It does not work." Doing so only increases the chances that I go crazy and diminish the likelihood that someone understands your problem and helps you to resolve it.
Remember when you post a new topic:
- Narrow the error: write what EasyMail page or function doesn't work and the exact procedure that you followed to get this error.
- Write the version of WP, and if it is a fresh install or you've updated it
- Write the version of EasyMail, and if it is a fresh install or you've updated it
- Write php and server error logs, if available.
- Write if you have other plugins installed that could create conflicts.
- Be patient...