General Rules
- First of all you must remind that the plugin and the forum are results of voluntary work, so be kind and patient. Of course, donations are welcome. Especially if you are earning money using the plugin.
- Before adding new topic please read all the available documentation (guide, faq, news: available here) and search in the previous topics. Read below for more details.
- I'm not english mothertongue, but we have to use this beautiful language. So, sorry for my bad english and be patient if I don't understand well...
- The quickest way to get answers! If you're going to submit a new question, please try to assist the community by helping someone else in the forum. All Users are encouraged to provide assistance whenever possible. The more questions you help us answer, the less time it will take for someone to address your concern. (Here the topic with no replies).
- Then, good sense rules.
Resources to consult
- Read the documentation on EasyMail site:
- Check the WordPress Support Forum.
If EasyMail does not work on your blog
- Try this checklist in the FAQ.
Ask for help in the forum
If you have followed all the above then you might open a new topic in the forum for help.
Be specific and do not just write "It does not work." Doing so only increases the chances that I go crazy and diminish the likelihood that someone understands your problem and helps you to resolve it.
Don't forget the quickest way to get answers: if you're going to submit a new question, please try to assist the community by helping someone else in the forum. All Users are encouraged to provide assistance whenever possible. The more questions you help us answer, the less time it will take for someone to address your concern.
Remember when you post a new topic:
- Narrow the error: write what EasyMail page or function doesn't work and the exact procedure that you followed to get this error.
- Write the version of WP, and if it is a fresh install or you've updated it
- Write the version of EasyMail, and if it is a fresh install or you've updated it
- Write php and server error logs, if available.
- Write if you have other plugins installed that could create conflicts.
- Be patient...
